STORE POLICY
Customer Care
At knivesbyjack, your satisfaction is our priority. We’re here to provide you with top-notch assistance for all your needs, ensuring your experience with us is seamless and enjoyable.
How Can I Help You?
I'm available to assist with:
• Product inquiries and recommendations
• Order status and tracking updates
• Returns, exchanges, and refunds
• Technical support for our products/services
• General feedback or concerns
Contact Us
We’re here to help! Choose your preferred way to get in touch with us:
1. Email Us
Reach out to us at jack@knivesbyjack.com for a quick response.
2. Call Us
+447932075091 (Mon-Fri 9 till 5)
Returns & Refunds
If you’re not completely satisfied with your purchase, don’t worry. Please visit our Returns & Refunds Policy page for step-by-step instructions.
Feedback and Suggestions
We’re always looking to improve! If you have ideas, feedback, or suggestions, please let us know at jack@knivesbyjack.com.
Privacy & Safety
knivesbyjack is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website www.knivesbyjack.com. By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Personal information you voluntarily provide to us when you:
• Fill out forms on the Website (e.g., name, email address, phone number).
• Subscribe to our newsletter or services.
• Make purchases or transactions.
1.2 Automatically Collected Information
When you visit the Website, we may automatically collect information such as:
• Your IP address.
• Browser type and version.
• Operating system.
• Pages visited and time spent on our site.
• Referring website or source.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, track site usage, and deliver personalized content. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide and improve our Website and services.
• To respond to your inquiries or customer service requests.
• To process transactions and send confirmations.
• To send you newsletters, promotions, or updates (if you’ve opted in).
• To detect and prevent fraudulent activity or security threats.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with third parties in the following cases:
3.1 Service Providers
We may share information with trusted third-party service providers who perform services on our behalf, such as payment processors, hosting providers, and analytics services.
3.2 Legal Obligations
We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
3.3 Business Transfers
If our business is sold, merged, or reorganized, your information may be transferred as part of the transaction.
4. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
4.1 Access and Portability
You can request a copy of your personal data in a portable format.
4.2 Correction and Deletion
You can request corrections to your personal data or ask us to delete it.
4.3 Opt-Out
You can opt out of receiving promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.
4.4 Cookies
You can disable cookies in your browser settings, but doing so may affect functionality.
To exercise any of these rights, please contact us at jack@knivesbyjack.com
5. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
7. International Users
If you are accessing our Website from outside the abroad, please note that your information may be transferred to and processed in a different country which may have different data protection laws than your jurisdiction.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: jack@knivesbyjack.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments